Administrative Technician - Silves

Description

Job Summary: We are seeking an Administrative Technician to join a team at an ultra-frozen food company, responsible for order management, customer support, and billing control. Key Highlights: 1. Incident management and resolution to ensure customer satisfaction. 2. Direct support to customers and the sales team, providing clarifications. 3. Organization and attention to detail in administrative tasks. Founded in 2003, we are a Portuguese company specializing in the ultra-frozen food sector. We produce innovative daily solutions in bakery, pastry, desserts, and ready meals, ensuring the highest standards of quality, safety, and sustainability. We are looking for an **Administrative Technician** to join our team in Silves (São Bartolomeu de Messines). **Main Responsibilities:** * Receiving, entering, and recording orders through various channels; * Managing and resolving incidents, ensuring customer satisfaction and service efficiency; * Providing direct support to customers and the sales team, clarifying product information, delivery timelines, and order status; * Issuing, verifying, and controlling invoices using Sage software; * Preparing and updating load charts for distribution planning and monitoring; * Maintaining and organizing digital and physical archives, ensuring proper document management; * Coordinating with distribution teams and Operations Management to ensure effective communication. **Requirements:** * Completed secondary education (12th grade); * Prior experience in administrative or logistics support roles; * Proficiency in Microsoft Office tools – Excel; * Familiarity with Sage X3 software – preferred; * Strong organizational skills and attention to detail; * Effective communication abilities and customer orientation; * Agility in problem-solving and adaptability to diverse contexts; * Proactive profile with a strong sense of responsibility and ability to prioritize tasks; * Availability for in-person training in Porto. Employment Type: Full-time