Company Description **Victoria Golf Resort \& Spa Managed by Accor** The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort \& Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels \& Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Reporting to the General Manager, responsibilities and essential functions include, but are not limited to: **Collaborative Leadership \& Strategic Oversight** * Guide a complex, multi\-outlet food and beverage operation with clarity and teamwork * Align departmental strategies with hotel objectives and Fairmont brand values * Foster collaboration across culinary, service, banquet, and events teams **Guest Experience \& Brand Representation** * Deliver consistently elevated and personalized guest experiences * Support a culture of service excellence, accountability, and continuous improvement * Be visible and engaged on the floor, a hands\-on leader who listens and adapts **Team Development \& Engagement** * Build, mentor, and retain a high\-performing and motivated team * Create an environment where colleagues feel valued, heard, and empowered to grow * Lead performance conversations, development planning, and succession strategies **Culinary Experience \& Innovation** * Partner with culinary and marketing teams to design creative, on\-trend menus and signature offerings * Launch compelling campaigns, special events, and unique guest experiences * Ensure each outlet’s digital and physical presence reflects Fairmont’s values **Financial Performance \& Operational Excellence** * Ensure departmental budgets, forecasts and cost controls are executed with accuracy * Identify opportunities to drive revenue and reduce expenses responsibly * Optimize profitability in all outlets, including in\-room dining and events, while upholding service quality **Safety, Compliance \& Brand Standards** * Ensure all food and beverage operations exceed hygiene, health, and safety standards * Maintain audit readiness and compliance with corporate, brand, and local regulations * Champion sustainability and responsible sourcing practices across all outlets **Measuring Success** * Guest satisfaction and loyalty in food and beverage touchpoints * Operational profitability and margin improvements * Team engagement, retention, and internal promotion * Strong performance in internal audits, safety inspections, and quality reviews Qualifications * Senior\-level leadership experience in high\-volume, luxury food and beverage operations * Expertise across restaurants, bars, catering and banquets management * Strong business acumen with a proven record of driving results and team development * An authentic, collaborative leadership style that values communication and inclusivity * Proficient in hotel systems, restaurant technologies, and budget management * Degree/Diploma in Hospitality Management or related field (preferred). * Strong knowledge of wines, spirits, cocktails, and bar operations. * Proven track record in staff management, cost control, and guest satisfaction. * Exceptional leadership and team management skills. * Strong interpersonal and communication abilities. * Creativity in beverage menu development and promotions. * Financial acumen and analytical thinking. * Portuguese and English languages knowledge Additional Information Our Values **Respect:** We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. **Belonging:** We celebrate our differences. We support one another and always stand together. **Integrity:** We build trust through mutual respect and authenticity. **Empowerment:** We have the power to take initiative and anticipate moments that create unforgettable experiences. **Excellence:** We build genuine connections and cherish every opportunity to make those around us feel special. Diversity and Inclusion Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team. Employee Benefits Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.