Reservation Agent (M/F/N)

Description

Job Summary: Professional responsible for ensuring service quality and overall customer satisfaction, managing reservations and promoting upselling. Key Highlights: 1. Ensure service quality and customer satisfaction 2. Develop technical/administrative reservation procedures 3. Promote upselling AP Hotels \& Resorts Group is seeking a professional for its hotel unit in Albufeira. The selected candidate will be primarily responsible for ensuring the service quality required by the Group, complying with all standards and procedures, and guaranteeing overall customer satisfaction. **Responsibilities:** * Customer telephone support; * Execute all technical/administrative procedures related to the reservation process; * Promote upselling. **Requirements:** * Bachelor’s degree in Hotel Management, Tourism or Business Administration; * Proven experience in the applied field; * User-level computer skills; * Knowledge of and experience operating the hotel property management system – Host; * Foreign language proficiency (spoken and written English – mandatory); * Clear diction and strong communication skills; * Customer-oriented attitude; * Dynamic, responsible, trustworthy and punctual; * Resilient, proactive, self-motivated and team-oriented. **Will you join us in being naturally distinctive? We look forward to welcoming you at AP Hotels \& Resorts!**