Job Summary: The candidate will ensure service quality and customer satisfaction through telephone support, reservation management, and upselling promotion. Key Highlights: 1. Ensure service quality and customer satisfaction 2. Develop technical/administrative reservation procedures 3. Promote upselling AP Hotels \& Resorts is seeking a professional for its hotel unit in Albufeira. The selected candidate's primary responsibility is to ensure the service quality required by the Group, complying with all standards and procedures, and guaranteeing overall customer satisfaction. **Responsibilities:** * Provide telephone customer support; * Execute all technical/administrative procedures related to the reservation process; * Promote upselling. **Requirements:** * Bachelor’s degree in Hotel Management, Tourism, or Business Administration; * Proven experience in the applied field; * Proficiency in computer applications from an end-user perspective; * Knowledge of and experience operating the hotel property management system – Host; * Foreign language proficiency (spoken and written English – mandatory); * Clear diction and strong communication skills; * Customer-oriented attitude; * Dynamic, responsible, trustworthy, and punctual; * Resilient, proactive, self-motivated, and team-oriented. **Will you be naturally distinctive together with us? We count on you at AP Hotels \& Resorts!**
João Santos
Indeed · HR
João Santos
Indeed · HR
