Workshop Manager - Norauto Portimão

Description

Job Summary: We are seeking a Workshop Coordinator to manage daily operations, lead the technical team, and ensure service excellence and customer satisfaction at Norauto Portimão. Key Highlights: 1. Technical team leadership and development 2. Daily operations management and service quality 3. Focus on continuous improvement and customer satisfaction Do you have experience in automotive mechanics or a degree in Mechanical Engineering? Do you enjoy leading teams and delivering excellent service? **Norauto Portimão** is looking for a talented individual to coordinate the workshop and drive team performance! **Your Responsibilities:** * Manage and oversee daily workshop operations, ensuring service quality and safety; * Lead, motivate, and develop the technical team, promoting their continuous growth through coaching, training, and feedback; * Monitor performance indicators (KPIs) related to workshop productivity, service quality, and customer satisfaction; * Ensure excellent customer service and a distinctive customer experience; * Collaborate with Center Management to implement continuous improvement strategies in the workshop and achieve defined objectives. **What We Are Looking For:** * Experience in this role or a Bachelor’s degree in Mechanical Engineering; * Experience in automotive mechanics/electrics and team management; * Ability to manage KPIs and analyze performance, with a focus on continuous improvement; * Strong communication, leadership, and customer-oriented skills; * Proficiency in computer applications and workshop management tools; * Availability for rotating shifts (Monday to Sunday, with two days off per week); * Driver’s license (Category B, mandatory). **What We Offer:** * **Permanent contract** and attractive benefits (life and health insurance, performance bonuses, and much more!); * **Continuous training** and career growth opportunities within the company; * **Integration into a solid and innovative multinational**, which values **diversity** and believes that all individuals, regardless of gender identity or expression, can be part of its team. If you are seeking a challenge where you can lead and make a difference, **apply now!**