Receptionist / Patient Manager

Description

Job Summary: We are seeking a Receptionist / Patient Manager for a private healthcare facility in Cascais, with a focus on patient reception, organization, and close patient follow-up. Key Highlights: 1. Experience in similar roles, preferably in the healthcare sector 2. Excellent communication and interpersonal relationship skills 3. Opportunities for professional and salary advancement Our client is a prestigious private **Healthcare Unit** located in **Cascais**. They aim to strengthen their team by integrating a **Receptionist / Patient Manager**. We are looking for a professional with strong customer service orientation, high organizational ability, and sensitivity to closely and efficiently support patients throughout their care journey. **Main Responsibilities:** * Ensure telephone and in-person reception for patients; * Manage medical schedules and handle appointment booking and follow-up; * Issue invoices, receipts, and manage payments; * Perform administrative support tasks for reception and clinical staff; * Accompany patients throughout their respective treatment plans; * Conduct pre- and post-consultation and treatment follow-up contacts; * Send prescriptions and relevant information to patients; * Monitor patients’ status and progress, ensuring coordination with the responsible physician; * Provide continuous patient support, promoting an excellent experience. **Profile** * Professional experience in similar roles, preferably within the healthcare sector, clinics, or medical settings; * Good English language skills – mandatory requirement; * Proficiency in computer applications from an end-user perspective; * Excellent communication and interpersonal relationship skills; * High sense of responsibility, organizational ability, and attention to detail; * Ability to prioritize tasks and maintain a strong customer-service orientation. **Offer** * Integration into a prestigious clinic located in Cascais — free parking and access to public transportation; * Working hours Monday to Friday, either 09:30–18:30 or 10:00–19:00, plus one Saturday per month; * Transportation allowance and additional salary compensation for Saturdays worked; * Integration into a dynamic team and a growing project; * Opportunities for professional and salary advancement. Benefits: * Meal card/ticket * Free parking * Transportation allowance Work location: On-site