Job Summary: A proactive and personalized sales associate responsible for selling solutions and retaining Resident Customers, with a focus on customer service, product knowledge, and digital tools. Key Highlights: 1. Proactive, personalized, and mobile customer service 2. Focus on retaining Resident Customers and selling solutions 3. Dynamic and collaborative work environment with a Human-First culture #### **Store: Setúbal** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusting relationship that ensures Resident Customer retention; * Be responsible for selling solutions to customers, anticipating and accurately identifying Resident Customers’ needs, and supporting them in selecting the best solution (product + add-ons + service) to meet their requirements; * Possess in-depth knowledge of the product range offered in your department and its complementary items, conveying confidence and professionalism to Resident Customers; * Be familiar with digital tools available to Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human-First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
