IT Operations Engineer

Description

Summary: We are seeking an IT Operations Engineer to join our on-site teams, providing 24/7 operational support to ensure system stability, availability, and reliability through real-time monitoring and incident handling. Highlights: 1. Ensure stability and reliability of IT systems with 24/7 operational support 2. Monitor systems and infrastructure using tools like Zabbix or SCOM 3. Work in a dynamic, shift-based environment with continuous service operations **Who we are** Conclusion Lifecycle is the Managed Services brand of Conclusion Iberia, focused on delivering long\-term, scalable IT services across the full lifecycle, from build to run. It brings together the Managed Services operation that was previously part of Neotalent Conclusion, with a clearer focus on lifecycle ownership, operational excellence, and long\-term partnerships. Conclusion Lifecycle also acts as the incubator for new lifecycle\-based service offerings within Conclusion Iberia, supporting clients with sustainable, resilient, and continuously evolving digital solutions. Find out more about us at **\**. **Role Overview** We are looking for an **IT Operations Engineer** to join our on\-site operations teams in **Lisbon.** You will play a key role in ensuring the stability, availability, and reliability of IT systems by providing **24/7 operational support** to our clients. This role is performed in rotating shifts, covering continuous service operations. You will be responsible for real\-time monitoring, incident handling, and operational follow\-up, contributing directly to service continuity and operational excellence. **What you will do** * Monitor systems and infrastructure in real time using tools such as Zabbix, SCOM, or similar monitoring platforms; * Detect, log, and document events and incidents with accuracy and clarity; * Register, update, and track incidents in ticketing systems from detection through resolution and closure; * Analyze incidents to understand root causes, required actions, and appropriate escalation paths; * Communicate clearly in writing with technical and non\-technical teams during incident handling; * Proactively follow up on incidents, ensuring timely updates, resolution, and handover across shifts; * Work in rotating shifts as part of a 24/7 operations model, ensuring continuous support to clients. **What you are like** * Experienced with monitoring tools such as Zabbix, SCOM, or equivalent platforms; * Proficient in using ticketing and logging systems and following incident management best practices; * Strong analytical and troubleshooting skills, with a structured and detail\-oriented approach; * Clear and effective written communicator, comfortable documenting incidents and operational actions; * Proactive, reliable, and comfortable working in shift\-based environments; * Able to collaborate effectively within operational teams and follow defined escalation processes; * Clear and effective communicator, with English proficiency at B2 level or above. **Why join us** * Work on challenging projects for big clients * Learn more about emerging technologies * Possibility of working remotely *(when applicable to the role)* * Design your career plan * Access to continuous training and certifications * Evolve through our internal mobility program * … and much more! **To apply:** Please send your CV to \ with BDP\_OEL in the email subject. Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/512445/it\-operations\-engineer