Client Support Specialist

Description

Job Summary: We are seeking a professional for application support with experience in AS400, SQL, and ITIL, focused on problem resolution and customer service within a dynamic environment. Key Highlights: 1. Continuous professional development opportunities and career progression. 2. Organizational culture built on commitment, excellence, and well-being. 3. Informal and inclusive work environment focused on talent and attitude. What We Are Looking For: * Minimum of 3 years’ professional experience in Application Support or similar roles; * Solid experience with AS400 technology; * Proficiency in SQL and familiarity with ITIL best practices; * Proven ability to provide first-line customer support, including incident logging, troubleshooting, and escalation; * Experience fulfilling reporting requests, data extraction, and application configuration; * Strong analytical and problem-solving skills, with the ability to rapidly acquire in-depth knowledge of products and technologies; * Excellent communication skills, customer orientation, teamwork capabilities, and autonomy; * Availability to work rotating shifts (earlier start at 6:00 AM, later finish at 7:00 PM\) and occasionally on Saturdays for technical operations; * Preferred: Knowledge of the Banking and Capital Markets sectors; * Fluent French and English required (near-native level). What We Offer: * Comprehensive health insurance, including dental coverage; * Feedback\&Coffee – regular feedback sessions and a structured Career Progression Model; * Aubay Training Academy, designed for your development: technical and behavioral training (in-person and e\-learning), Meet\&Techs, Webinars, Mentoring, and Technology Hubs; * Events and team-building activities that strengthen team spirit and foster closeness; * Digital mental health and emotional well-being platform; * Health and well-being program, featuring workshops and initiatives for our employees plus community-oriented activities; * We grow with you and your family – we offer a Mini\-Aubilous Kit upon the birth of your children and annual support for school supplies, from preschool through higher education; * Language platform offering conversation classes in 12 languages; * Work model: hybrid. What Makes Us Different? * Our organizational culture is grounded in strong values: commitment, excellence, teamwork, well-being and happiness, and empathy; * We value and recognize those who contribute to our story, with referral awards and a special birthday gift; * We believe in authenticity: no dress code, because what matters is talent and attitude; * We promote closeness and an informal environment; * Here, you’ll grow in great company, because we believe professional growth also means sharing experiences and building relationships.