**Project details:** * Start date: 10\.11 * **€2000 Signing Bonus** (paid in 12 monthly instalments during the first year) * **Work in the office in Porto** (Porto Office Park) * Online recruitment \& hiring process * **We’re looking for Italian speakers passionate about technology and helping people with diabetes.** You’ll be providing support for a **global leader in insulin delivery and diabetes technology,** designing innovative automated insulin delivery systems that make life easier for people living with diabetes and their loved ones. **Your responsabilities:** * **Provide friendly and professional customer support for Italian\-speaking patients using diabetes care devices.** * **Help customers use products correctly** and solve basic technical issues. * **Handle orders, renewals, and documentation** according to company procedures. * Support patients through different channels – **phone, email, chat, and SMS.** * **Listen carefully and show empathy**, especially in sensitive situations. * Follow company guidelines and safety standards at all times. * Work closely with other team members to ensure the best possible service for patients. **Our expectations:** * Your **Italian** skills, both written and spoken, **are strong** – **minimum level C2** * **English** at minimum B2 level * You are a local candidate or ready to relocate to Porto * **You’re looking for an exciting role in customer support and medical technology, helping people manage diabetes with innovative devices.** * Great at solving problems and handling more complex customer issues. **Main duties:** * Start date: 10\.11 * **Full\-time employment contract** (according to Portuguese law) * Private health insurance from day 1 * **Working schedule:** Monday\- Sunday: 24/7 (rotating 8\-hour shifts, 40 hours per week), with night shifts required only occasionally. * **Online recruitment \& hiring process** **Competetive salary and remuneration system:** * **Base salary:** 1100€ gross per month * **2 extra salaries per year** * **Complexity bonus:** 300€ (paid 11 months a year) * **Meal allowance:** €7\.23 net/day (approx. €145/month) via meal card * **Transport allowance:** €20/month * **€2000 Signing Bonus** (paid in 12 monthly instalments during the first year) **Relocation Benefits:** * **Flight ticket:** *Up to* ***400€ reimbursed for your Economy airfare*** *at the end of the 6th month.* * **Accommodation:** *Shared apartment for up to 12 months if moving from outside Portugal, rent 280€ including all utilities (deducted from payslip).* * **Inside Portugal:** *Support only available if currently living in competitor accommodation* Apply today and Change your career with GentleWay! ***Include a valid e\-mail address and telephone number in your CV and the recruitment process can start smoothly!*** **\*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.** Servizio Clienti Italiano, Supporto Clienti Italiano, Assistenza Clienti Italiano, Agente Servizio Clienti, Customer Care Italiano, Lavoro a Porto, Ufficio Porto, Lavoro in Ufficio, Agente Italiano, Call Center Italiano, Addetto Assistenza Clienti Italiano, Operatore Call Center Italiano, Supporto Tecnico Italiano, Customer Support Italiano, Lavoro per Italiani in Portogallo, Posizione Italiana Porto, Diabete, Supporto Diabete, Settore Medico, Dispositivi Medici, Tecnologia Medica, Assistenza ai Pazienti, Comunicazione con i Pazienti, Gestione Ordini, Formazione Prodotto, Qualità, Responsabilità, Team Multiculturale, Turni Rotativi, Conformità, Reporting, Opportunità di Carriera, Miglioramento Continuo, Bonus €2\.000, Help Desk Italiano, Supporto Online Italiano, CRM Italiano, Email Support Italiano, Customer Care Agent Italiano, Lavoro per Italian Speaker,Atendimento ao Cliente Italiano, Suporte ao Cliente Italiano, Atendimento Multicanal Italiano, Assistente de Atendimento Italiano, Apoio ao Paciente Italiano, Escritório Porto, Vaga para Italiano, Trabalho para Falante de Italiano, Call Center Italiano, Suporte Técnico Italiano, Relacionamento com Cliente Italiano, Gestão de Pedidos Italiano, Formação de Produto Italiano, Equipa Multicultural, Tecnologia Médica, Dispositivos Médicos, Diabetes, Comunicação, Melhoria Contínua, Responsabilidade, Qualidade, Pacientes, Processos, Feedback, Treinamento, Turnos Rotativos, Planeamento, Desempenho, Compliance, Relatórios, Carreira, Oportunidade, Help Desk Italiano, Suporte Online Italiano, CRM Italiano, Atendimento via E\-mail Italiano, Porto Office Job, Italian\-speaking Customer Support, Italian\-speaking Customer Care, Customer Service Italian, Italian\-speaking Agent, Customer Support Italian, Customer Care Agent Italian, Office Job Porto, Porto Office, Italian\-speaking Office Job, Italian\-speaking Position, Italian\-speaking Role Porto, Call Center Italian\-speaking, Technical Support Italian, Help Desk Italian, Italian Support Agent, Patient Support Italian, Diabetes Support Italian, Healthcare Support Italian, Medical Devices Italian, Medical Technology Italian, Order Management Italian, Product Training Italian, Multicultural Team, Rotating Shifts, Compliance, Continuous Improvement, Career Opportunity, Reporting, Teamwork, Training Italian, Online Support Italian, Phone Support Italian, Email Support Italian, CRM Italian, Customer Satisfaction Italian, €2\.000 Bonus Contratto di lavoro: Tempo pieno Retribuzione: a partire da 1\.375,00€ al mese Domande di preselezione: * Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here: * Your current location: * When is the closest possible date to start for you? * Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.). * Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here: * This offer is related to our client Concentrix (formerly Webhelp) Portugal. Are you okay with continuing with your application? * Do you speak communicative English (min B2\)? * Are you ready to work in our Office in Porto Office Park? * This project runs in a 24/7 shifts: Monday to Sunday (8h / day, 40h\&5days per week) \- night shifts are occasionally . Are you ok with it? Please let us know here: * Is Italian your native language? Lingua: * italiano min C2 (Obbligatorio) * inglese min B2 (Obbligatorio)