OPERATIONS ASSISTANT

Description

Job Summary: The Operations Assistant ensures an exceptional experience for Quake visitors, working across multiple areas including reception, shop, cafeteria, and museum galleries. Key Highlights: 1. Provide a unique and memorable experience for visitors 2. Passion for customer service and teamwork 3. Participate in managing visitor flow and profitability The Operations Assistant, together with the Operations Director and Operations Supervisors, must always be available and appropriately positioned to ensure that the experience delivered to Quake visitors aligns with defined objectives. The Operations Assistant performs duties at various distinct stations, for example: Reception: responsible for visitor check\-in, ticket sales, and group reservation management. Shop \& Cafeteria: responsible for customer service and shop sales; responsible for serving visitors. Museum gallery assistance: ensure safety conditions, clearly and engagingly explain the different interactive stations, and deliver an excellent experience to visitors. **Responsibilities**: * Provide a unique, memorable, and rewarding experience for all visitors, ensuring the presence of Quake’s culture and brand; * Act in accordance with established rules and operational procedures; * Successfully perform all tasks associated with each assigned station within the Quake space; * Perform tasks such as check\-in, ticket sales, shop sales, group reservation management, opening and closing cash registers, etc.; * Participate in managing visitor flow to minimize delays and maximize customer experience; * Ensure facilities, interactive stations, and products are in optimal condition, prioritizing safety, profitability, and excellent customer service; * Communicate effectively with all team members and visitors; * Respond positively to any operational challenges; * Contribute relevant and innovative ideas to increase visitor investment in products and shop profitability; * Participate in shop inventory and retail processes. **Qualifications and Skills**: * Fluent in English (**elimination criterion**); * Energy and dynamism; * Openness to receiving and providing feedback to achieve optimal results; * Passion for customer service and teamwork; * Friendly and empathetic personality; * Ability to work well under pressure and in stressful situations; * Organizational skills, attention to detail, and pro\-activeness; * Availability to work rotating shifts and on weekends. **Preferred Qualifications**: * Degree in Management / Tourism Management / Hospitality Management or related fields; * Experience in operations and customer service; * Interest\/knowledge of new technologies, audiovisuals, and\/or history; * Aptitude for working with numbers, handling cash registers, and mathematical reasoning; * Fluency in multiple languages.