Job Summary: Proactive and personalized customer service, sales of solutions, product and stock management, support in handling complaints and processes. Key Highlights: 1. Integration into a multinational company with a Human-First culture 2. Dynamic and collaborative work environment 3. Focus on innovation, sustainability, and customer experience #### **Store: Setúbal** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a relationship of trust that ensures retention of the Resident Customer; * Take responsibility for selling solutions to the Customer, anticipating and accurately identifying the needs of the Resident Customer, and supporting\-them throughout the selection process for the best solution (product \+ complementary items \+ service) to satisfy their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Ensure Clean, Signposted, and Safe conditions along your assigned shelf space, striving for an attractive presentation of products on shelves/podiums, as well as all educational materials and informational signage within the department (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS (Abnormal Stock Variance), non-viable items, excess stock, and visual stockouts, ensuring effective communication flow with the Store Logistics team; * Proactively conduct self\-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, shelf spaces, aisles, and advisory points; * Support complaint management, SPV (Special Price Verification) processes, and returns. #### **Who we are looking for** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their application; #### **What we offer** * Integration into a multinational company offering competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
