Operations Director

Description

Job Summary: We are seeking an operational leader with strategic vision to define and implement the company’s operational strategy, optimize processes, and lead growing teams. Key Highlights: 1. Strategic role with high business impact 2. Dynamic and collaborative environment 3. Opportunity to design, influence, and scale a business model **About the Opportunity** Airmet Portugal is today one of the leading players in managing travel agency networks in Portugal, recognized for its innovation capacity, growth, and sector impact. In a context of transformation and strategic ambition, we seek a leader who wants to go beyond operations — someone with vision, execution capability, and results orientation, ready to assume a critical role in the business’s evolution. **Role Mission** Reporting directly to the General Management, this professional will be responsible for defining and implementing the company’s operational strategy, ensuring process optimization, service quality, and partner satisfaction. **Key Responsibilities** * Define and implement the operational strategy aligned with business objectives * Lead and develop multidisciplinary teams * Optimize internal processes, promoting efficiency and innovation * Monitor operational KPIs and ensure target achievement * Ensure high service levels to partner agencies * Identify opportunities for continuous improvement and digital transformation * Manage suppliers and strategic partners * Ensure compliance with sector-related legal and regulatory standards **Desired Profile** * Bachelor’s degree (*preferably in Management, Tourism, or a related field*) * Minimum 7–10 years’ experience in operational leadership roles * Experience in the tourism/travel sector (*preferred*) * Strong leadership, communication, and influencing skills * Results-oriented mindset and commitment to continuous improvement * High analytical ability and decision-making capability * Experience in change management and organizational transformation * Fluency in Portuguese and English * Aptitude for technological developments and integrations (*we think about tomorrow, but make it happen today*) **What We Offer** * Integration into a solid and growing company * Strategic role with high business impact * Dynamic and collaborative environment * Competitive salary package, adjusted to demonstrated experience * Hybrid work model * Health insurance * Flexible benefits This is not merely an operational leadership role. It is an opportunity to design, influence, and scale a business model within a constantly evolving sector. If you seek autonomy, impact, and a project where you can truly make a difference, this challenge is for you.