Job Summary: A professional to guide teams, manage services, and promote quality, with a focus on sales and customer relationship management. Key Highlights: 1. Integration into a multinational company with a focus on professional growth 2. Dynamic and collaborative work environment with a Human First culture 3. Individual development and career growth opportunities #### **Store: Telheiras** #### **Your Day-to-Day Responsibilities** * Understand the Company’s, store’s, and my department’s objectives and results to effectively guide teams and align my work toward achieving expected goals and outcomes; * Monitor and track services prescribed by Sales teams, including House Card, Financing Card, Delivery, Installation, Maintenance Services, Renovation, and Online Architect; * Support Sales in processing Personal Credit [GSB]; * Sell Personal Credit [MSB and Proxi] to customers; * Support Sales in processing Financing [Proxi]; * Monitor and promote service quality delivered by partners (installers, suppliers, repair technicians, etc.) through daily database tracking and feedback delivery; * Promote cross-departmental service communication across the store, reporting and monitoring Service KPIs, and ensuring up-to-date store signage related to service offerings; #### **Who We Are Looking For** * Minimum academic qualification: 12th grade; * 1–2 years of relevant professional experience; * Interest in and experience in sales and logistics; * Strong interpersonal skills and ability to work effectively in a team; * Customer orientation and empathy toward customer needs; * Excellent communication skills, strong business and results orientation; * Organizational ability and capacity to analyze information; * Initiative, critical thinking, and entrepreneurial mindset; * English language proficiency. #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation, aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
