Waiter/Waitress 2nd Class

Description

Job Summary: Bairro Alto Hotel is seeking a Waiter/Waitress 2nd Class for its Food & Beverage team, focused on delivering high-quality service and exceptional customer care. Key Highlights: 1. Join an informal and authentic luxury culture project 2. 5-star hotel in Lisbon, member of Leading Hotels of the World 3. A family-like atmosphere and individual appreciation within intuitive service hospitality **Job Description** **ABOUT US** Bairro Alto Hotel, a member of Leading Hotels of the World, is a 5-star boutique hotel located in the heart of Lisbon’s historic downtown, nestled between two of the city’s most iconic neighborhoods—the bohemian Bairro Alto and the chic, cultural, and trendy Chiado. As a pioneer of Lisbon’s boutique hospitality scene, we embody distinctive yet informally sophisticated experiences—making working with us a unique journey. We believe in intuitive service hospitality, a family-like environment, and individual appreciation—rooted in a culture of closeness and recognition. Bairro Alto Hotel was ranked among the Top 10 companies nationwide in the Medium-Sized Enterprises category of the People Engagement Survey 2025! Join us in an informal luxury culture project that, today more than ever, prioritizes authenticity, connection to the local community, and environmental awareness. **WHO ARE WE LOOKING FOR?** We are seeking a Waiter/Waitress 2nd Class to join our Food \& Beverage team! **WHAT ARE THE RESPONSIBILITIES?** \- Maintain high standards of service quality and efficiency; \- Accurately record customer orders and execute them according to service sequence and established procedures; \- Prepare mise-en-place for tables, sideboards, and service support areas; \- Fully understand and master all menu items; \- Comply with HACCP regulations; \- Ensure outlet areas remain organized and clean at all times. **WHAT ARE WE LOOKING FOR?** \- CET in Restaurant and Beverage Management and/or specialization in Hospitality; \- Fluency in Portuguese and English is mandatory; \- Minimum two years of relevant experience; \- Flexibility regarding working hours; \- Attention to detail and precision; \- Customer-oriented mindset and commitment to excellence in service; \- Upselling capability; \- Friendliness and empathy in customer interactions. **CONDITIONS** \- Integration into an informal luxury project; \- Attractive remuneration package commensurate with the role’s requirements; \- Health insurance; \- Navegante Pass benefit; \- Sales incentive bonus; \- Comprehensive benefits and incentive plan applicable to all employees. Employment type: Full-time Benefits: * Health insurance Working hours: * 8-hour shifts * Rotating shifts