Summary: This role involves supporting small and mid-sized enterprises as a digital consultant for online advertising and e-commerce solutions, providing multi-channel client assistance. Highlights: 1. Comprehensive paid training provided 2. Clear progression paths prioritizing internal promotions 3. High-tech Lisbon office with collaborative spaces **Eligibility:** Must currently reside in Portugal with valid work authorization (no relocation package or remote work offered) **Experience:** Entry\-level; previous customer care or digital ads background preferred but not required (comprehensive paid training provided) **Overview** Interested in representing a premier global technology and social platform? We are hiring an articulate, customer\-focused Turkish speaker to join our team in Lisbon. Serving as a digital consultant for small and mid\-sized enterprises using our partner's online advertising and e\-commerce solutions, you will assist clients with expanding their market reach, resolving account challenges, and optimizing marketing campaign performance. **Core Responsibilities** * **Multi\-Channel Service:** Provide high\-quality client assistance via live chat, email, and telephone (inbound and outbound communications). * **Troubleshooting:** Diagnose, investigate, and resolve pre\- and post\-sales campaign, billing, account, and technical issues. * **Customer Guidance:** Instruct enterprise users on platform capabilities to help them navigate tools independently. * **Pattern Recognition:** Identify recurring technical glitches or client suggestions and report findings to development teams. * **Data Logging:** Maintain clear, precise records of client communications in the CRM system in compliance with data privacy standards. **Ideal Candidate Profile** **Mandatory Qualifications** * **Language Capabilities:** Fluent in spoken and written Turkish, paired with a solid working knowledge of English (minimum B2 level) for internal software, training, and team collaboration. * **Residency \& Work Rights:** Current residence in Portugal with valid legal authorization to work on\-site in Lisbon. * **Digital Savvy \& Flexibility:** Ability to manage multiple software tools simultaneously, paired with willingness to work rotational shifts (including occasional weekends). **Preferred Attributes** * Customer support, call center, or digital advertising background is a plus, though client\-focused individuals eager to learn are encouraged to apply. **Compensation, Perks \& Work Environment** * **Financial Package:** Competitive base pay complemented by monthly performance bonuses and a daily meal allowance * **Insurance Coverage:** Private health and life insurance effective starting on day one * **Paid Onboarding:** Fully paid initial training and ongoing professional skill development * **Career Advancement:** Clear progression paths prioritizing internal promotions into quality assurance, corporate, and leadership roles * **Office Facilities:** High\-tech Lisbon office environment featuring collaborative spaces and regular team social functions **Application Process** Submit an updated resume in English to apply. Qualified candidates currently living in Portugal will be contacted promptly by our talent team for an initial phone screening.
João Santos
Indeed · HR
João Santos
Indeed · HR
