First-Class Receptionist

Description

Job Summary: Raisemeup is recruiting a First-Class Receptionist (m/f) for a 5-star hotel unit, responsible for guest reception, reservation management, and ensuring customer satisfaction. Key Highlights: 1. Integration into a leading hotel unit 2. Continuous training and career progression 3. Stable and professional work environment Raisemeup is currently recruiting a **First-Class Receptionist (m/f)** for Aljezur. **Our Client** A 5-star hotel unit. **Responsibilities** * Ensure in-person and telephone reception of guests, delivering courteous and professional service; * Perform check-in and check-out procedures, ensuring all associated administrative processes are completed; * Manage reservations, modifications, and cancellations via internal systems; * Provide information regarding the hotel, available services, and local points of interest; * Coordinate with various departments to ensure a seamless guest experience; * Handle complaints and special requests, ensuring effective resolution; * Process billing and collect payments for services rendered; * Ensure compliance with quality standards and internal procedures; * Maintain organization and presentation of the reception area. **Requirements** * Previous experience in reception roles, preferably within the hospitality industry; * Good knowledge of hotel management systems; * Excellent communication skills and strong customer orientation; * High sense of responsibility, organizational ability, and attention to detail; * Professional appearance and demeanor; * Fluency in English (mandatory); * Knowledge of additional languages is an advantage; * Availability for rotating shifts. **What Our Client Offers** * Integration into a leading hotel unit; * Continuous training and opportunities for career progression; * Competitive salary commensurate with proven experience; * Benefits associated with the role; * A stable and professional work environment. Work Location: On-site