Job Summary: We are seeking a Helpdesk Technician to provide first- and second-line technical support, diagnose and resolve incidents, and manage user accounts in an IT environment. Key Highlights: 1. Integration into a dynamic and growing team 2. Opportunity for professional advancement 3. Focus on technical support and incident resolution We are expanding our team and looking for a Helpdesk Technician to join our IT department. Responsibilities: * Provide first- and second-line technical support to end users * Diagnose and resolve hardware and software incidents * Manage user accounts and permissions (Active Directory / Microsoft 365\) * Install and configure equipment (PCs, printers, mobile devices) * Log and track helpdesk tickets in the ticketing system * Assist in maintaining the IT infrastructure Requirements: * Prior experience in similar roles (preferred) * Knowledge of Windows operating systems and Microsoft 365 * Basic understanding of networking (TCP/IP, DNS, DHCP) * Problem-solving ability and analytical thinking * Strong communication skills and user-oriented mindset * Team spirit and sense of responsibility We Value: * Familiarity with security tools (e.g., Endpoint) * Experience with VPN and enterprise environments * IT-related certifications or training * Experience with helpdesk tools We Offer: * Integration into a dynamic and growing team * Competitive salary commensurate with experience * Opportunity for professional advancement
João Santos
Indeed · HR
João Santos
Indeed · HR
