Spanish/Russian Customer Support Specialist

Description

Summary: Join Zexter to provide customer support in a dynamic iGaming environment, handling player inquiries, payments, verification, and bonus explanations. Highlights: 1. Opportunity to work in an innovative iGaming ecosystem 2. Focus on high-quality communication and player support 3. Career growth and ongoing training opportunities **Zexter** is an ambitious product building its own technological ecosystem in the iGaming space. We are developing our **in\-house platform**, which is already live and actively operating, as well as expanding our **product line**, allowing us to adapt quickly to the market and implement innovations at speed. What you will do: * **Chat \& Tickets.** Respond to players in live chat, email, and messengers — maintain fast response times, tone, and high\-quality communication. * **Payments \& Withdrawals.** Assist with deposits and withdrawals, investigate stuck transactions, and escalate cases to the payments team. * **KYC (Verification).** Support players through the verification process and review documents according to internal guidelines. * **Bonuses \& Rules.** Explain bonus terms, wagering requirements, and promotions; handle conflict situations. * **Escalations.** Record bugs and complex cases, and escalate them to Risk / Payments / Tech Support with full context. * **Feedback.** Collect frequent player questions and pain points and communicate them to the team. What we expect: * At least 1 year of experience in customer support / customer service in iGaming * Strong written communication skills and a friendly tone * Willingness to work in shifts (nights / weekends) * Ability to multitask across multiple chats simultaneously * Calmness and attention to detail in conflict situations * Languages: Portuguese or Russian it's a plus What we offer: **Employee Benefits \& Perks** **Work\-Life Balance** * Flexible Working Hours (between 08:00 and 18:00\) * Wellbeing initiatives that promote connection and positive employee experience **Learning \& Development** * Yearly Training Budget * Ongoing Training Opportunities for professional and personal development * Career growth opportunities with clear development and progression paths across the organization. **Time Off \& Leave** * Up to 21 Days of Holiday Leave per year * 5 Days of Sick leave * Special Leave Days for personal reasons (additional leaves on special occasions such us weddings, condolence, etc)