OPERATIONS ASSISTANT

Description

Job Summary: The Operations Assistant ensures a safe and memorable experience for customers, manages visitor flow, and contributes to continuous operational improvement, embracing change and solving challenges innovatively. Key Highlights: 1. Focus on delivering a safe and memorable customer experience. 2. Opportunity to identify and implement innovative solutions. 3. Teamwork and public-facing service. **The Role: Operations Assistant** * Always be available and properly positioned to assist and ensure the customer experience is safe and memorable, reinforcing Quake’s culture and brand; * Perform tasks such as check\-in, ticket sales, shop/cafeteria sales and inventory management, group reservation handling, etc; * Participate in managing visitor flow to minimize delays and maximize customer experience; * Embrace change positively and identify original, innovative approaches and solutions for short- and long-term challenges; * Together with the operations team—and guided by critical thinking—be capable of self-assessing personal and team performance against key business objectives, generating ideas for potential improvements at any stage of the visit or process; * Respond proactively to any operational challenges, as they may arise at any time, and participate in operational decision-making during crises or incidents. **Qualifications** * Energy and dynamism; * Openness to giving and receiving feedback to achieve optimal results; * Passion for public-facing service and teamwork; * Friendly and empathetic personality; * Ability to work well under pressure and in stressful situations; * Fluent in English (essential); * Organizational skills, detail-oriented, and proactive; * Availability to work rotating shifts and on weekends. ***Preferred Qualifications:*** * Degree in Management / Tourism Management / Hospitality Management or related fields; * Experience in operations and public-facing service; * Interest/knowledge of new technologies, audiovisuals, and/or history; * Aptitude for numerical work, cash handling, and mathematical reasoning; * Fluency in multiple languages.