HMR is the healthcare market intelligence company within the ANF Group, dedicated to transforming data from the pharmaceutical ecosystem into actionable insights for the pharmaceutical industry and other key stakeholders in the sector. Founded in 2009, HMR operates primarily in Portugal and offers solutions that combine data collection and processing from pharmacies and hospitals with strategic analysis and consulting. HMR is seeking to integrate a **Customer Engagement Analyst** into its Customer Success team. This role plays a crucial part in client management, ensuring an excellent customer experience and promoting the effective use of our services and solutions—supporting the pharmaceutical industry and, indirectly, improving health outcomes in Portugal. **What you will do:** * Serve as the main point of contact for our clients (middle and top management in the pharmaceutical industry), closely collaborating with the Sales team. * Support client onboarding and training on the use of our solutions. * Translate business needs into technical specifications by collaborating with internal teams (customization, data, quality, etc.). * Develop customized Excel analyses and client-specific reports. * Progressively and independently manage a portfolio of clients. **What we are looking for:** * Bachelor’s or higher degree in Pharmaceutical Sciences, Information Management, or a related field; * Proficiency in MS Office (especially Excel); * Prior experience in Customer Success is not required—we value your potential and soft skills above all: + Curiosity and a passion for learning. + Strong communication skills with diverse stakeholders. + Organizational skills and attention to detail. + Analytical mindset and desire to understand the “why” behind issues. + Assertiveness and ability to manage expectations. + Autonomy and ability to ask for help and identify situations requiring escalation. + Comfort participating in online and in-person client meetings. **What we offer:** * Flexible hybrid work model. * Initial training and continuous learning opportunities. * A culture of closeness, knowledge sharing, and mutual support. * Integration into the ANF (National Association of Pharmacies) ecosystem.