Job Summary: We are looking for a professional to welcome customers, identify their needs, manage repair processes and CRM, and ensure customer satisfaction in a store environment. Key Highlights: 1. Personalized customer welcome and service 2. Management of customer needs and repair processes 3. Dynamic and collaborative work environment #### **Store: Telheiras** #### **Your day\-to\-day responsibilities** * Ensure excellent customer welcome at any touchpoint; * Welcome customers at the Welcomer station in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information on product availability and location, order status, services, or in-store procedures; * Receive SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store's CRM independently, offering the appropriate solution for each customer situation and coordinating with respective store departments when necessary; * Organize tasks according to customer traffic peaks, always prioritizing customer service; * Independently and effectively manage customer waiting situations, resolving conflicts and contributing to full customer satisfaction; #### **Who we are looking for** * Educational qualification equivalent to completion of secondary school (12th grade); * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer-oriented mindset and genuine interest in customer needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
