Customer Support Representative - Polish - Lisbon

Description

Summary: Manage incoming and outgoing customer calls, investigate and resolve buyer, seller, customer, or creator issues, and escalate complex issues according to company protocols. Highlights: 1. Opportunity to resolve buyer, seller, customer, or creator issues 2. Comprehensive initial training and guidance provided 3. Support from colleagues with coaching and mentoring opportunities Position: Customer Support Representative Location: Lisbon, Portugal Work model: on\-site Employment type: Full\-time (6 month contract) with possibility of extension / permanent contract **DUTIES AND RESPONSIBILITIES:** * Manage both incoming and outgoing customer calls * Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries * Reviewee reported cases within established turnaround times and quality standards * Escalate complex or unresolved issues according to company protocols. **REQUIREMENTS:** * Native/fluent in **Polish** both verbal and written. Fluent in English (minimum B2 level) * Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers * Ability to handle stressful situations * Previous Contact Centre or Customer Service experience (preferable) * Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer) * Good and customer\-friendly service * Curious and persistent in solving issues * Organized and can keep a cool head even in stressful situations * Working schedule: Monday \- Sunday, 24/7 rotating shifts. **BENEFITS:** * Modern office in a city center with open spaces, easy to access with public transportation * Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace * Support from colleagues with coaching and mentoring opportunities * Health and Wellbeing initiatives * Monthly meal allowance * And much more!!!