HR Manager

Description

Job Summary: We are seeking an HR Manager to lead and develop the Human Resources function in Portugal, with direct impact on company culture and growth. Key Highlights: 1. Lead and develop the Human Resources function in Portugal. 2. A strategic role with direct impact on company culture and growth. 3. An opportunity to build and develop the People Development function. **Join NORMAL and help us make work as special as the shopping experience with us.** At NORMAL, we like doing things differently. We are curious, fast, close-knit, and believe that a great in-store experience always starts with the people who work there. We are looking for an **HR Manager** to lead and develop the Human Resources function in Portugal. This is a strategic role with direct impact on culture, growth, and how we care for our teams. We seek someone who can balance strategic vision with execution capability: a person who thinks ahead but is also ready to tackle daily challenges; who knows how to work with people, develop leaders, and create structures aligned with NORMAL’s growth. **Your Mission** As HR Manager, you will be responsible for leading and developing Payroll and People Development functions, ensuring oversight of HR Legal matters, and serving as a central figure in defining and executing the company’s Human Resources strategy. You will report directly to the **Country Manager** and collaborate closely with HR teams and partners across different HR domains. In the initial phase, you will also play an active role in recruitment, specifically: * Supporting recruitment of required profiles for headquarters; * Supporting Regional Managers in recruiting Store Managers; * Ensuring consistent, efficient, and culture-aligned recruitment processes reflecting business needs. **Your Key Responsibilities** **HR Strategy and Leadership** * Support definition of NORMAL’s Human Resources strategy in Portugal; * Translate strategy into concrete action plans and oversee implementation; * Lead, organize, and develop the HR team; * Ensure close collaboration with the Country Manager, Regional Managers, and other business areas; * Create HR processes and structures aligned with company growth; * Serve as an internal reference on all people-, culture-, and organization-related matters. **Culture, Environment, and Well-being** * Be the primary person responsible for promoting and safeguarding company environment and culture; * Develop initiatives contributing to employee well-being, motivation, and engagement; * Create mechanisms to listen to teams and transform feedback into tangible improvements; * Promote a culture of closeness, respect, collaboration, and development; * Support the employee experience throughout their entire journey at NORMAL. **Development and Training** * Create and implement a People Development strategy; * Develop training programs for Store Managers, store teams, and headquarters employees; * Support leadership competency development for store managers; * Create career progression plans and internal opportunities; * Identify development needs and monitor employee progress; * Ensure training aligns with real business and team needs. **Recruitment and Talent** * Support recruitment of profiles for headquarters and stores; * Ensure organized, consistent, and NORMAL-values-aligned recruitment processes; * Contribute to defining job profiles, selection criteria, and onboarding processes; * Ensure positive candidate and new-hire experiences. **Payroll and HR Legal** * Ensure appropriate oversight of labor legislation and HR Legal matters; * Supervise payroll processes, ensuring accuracy, quality, and deadline compliance; * Collaborate closely with internal stakeholders and external partners; * Ensure internal policies and processes comply with applicable legislation; * Support management on relevant labor and organizational matters. **Partnerships and External Representation** * Develop and maintain relationships with institutions, schools, training entities, and other relevant partners; * Identify partnership opportunities supporting recruitment, development, and growth of our people; * Represent NORMAL in HR- and employability-related initiatives, events, and projects. **What We’re Looking For** We seek a professional with solid HR experience, business acumen, and genuine passion for working with people. You should have: * Minimum of **5 years’ HR experience in retail**, ideally working directly for a retail company; * Proven experience leading and developing teams; * Experience in recruitment for both headquarters and operational/store management roles; * Demonstrated experience designing and delivering training programs; * Experience in people development, talent management, and organizational culture; * Solid knowledge of labor legislation and payroll; * Experience defining and implementing HR processes and policies; * Ability to work across all organizational levels — from store teams to senior leadership; * Ability to translate ideas into actions and actions into results; * Excellent communication, organizational, and influencing skills; * Autonomy, sense of responsibility, and decision-making ability; * Willingness to stay close to teams and understand store realities. Preferred qualifications include: * Knowledge of food retail or large-scale distribution context; * Experience in fast-growing and transformative environments; * Experience creating academies, leadership programs, or development plans; * Experience establishing partnerships with educational institutions or training entities. **Who You Are** You are approachable, practical, and energized by building. You know Human Resources is not just about legislation, processes, or numbers — it’s also about listening, explaining, developing, challenging, solving, and creating conditions for people to do their best work. You possess strategic vision but aren’t afraid to dive into details. You enjoy working autonomously but understand the best outcomes are built collectively. You can navigate diverse perspectives, make decisions, and remain calm in a dynamic environment. And above all, you believe a strong culture isn’t written only in documents — it’s built every day, in stores, at headquarters, and in every interaction. **What You Can Expect From NORMAL** * A role with real impact on company and team growth; * The opportunity to build and develop the People Development function from the ground up; * A dynamic, international, and continuously evolving environment; * A role closely connected to the business and leadership; * The chance to directly shape NORMAL’s culture and future in Portugal; * A team that loves making things happen — and doesn’t take everything too seriously. If you believe people are the starting point for a strong business and want to help build the next phase of NORMAL, we’d love to meet you. **Apply for HR Manager and join NORMAL.**