As an **Agent Branch Support Subscription \& Long\-term**, you will play a vital role in the daily operations and support of our branches. You will ensure smooth handling of renewals, payment issues, customer requests and branch communication. Your responsibilities include: **YOUR ROLE AT SIXT** --------------------- * You monitor and manage contract renewals for subscription and long\-term rentals. * You proactively address payment issues and follow up on overdue subscriptions. * You communicate clearly and efficiently with SIXT branches, ensuring they are well informed and supported. * You onboard premium customers to long\-term products, explaining processes and benefits in a clear and customer\-focused way. * You handle communication with both branches and customers primarily via email, ensuring timely and professional responses. * You coordinate the internal ticket system — creating, tracking, and resolving service requests — and use tools like Jira and Confluence (or similar) to document, report, and manage workflows. **YOUR SKILLS MATTER** ---------------------- * You have 2–3 years of experience in operational support or a similar role, with no specific industry background required. * You communicate clearly and professionally in writing, especially via email, and are comfortable interacting with both internal teams and customers. * You are proactive and able to independently monitor, prioritize, and follow up on multiple issues at once. * You are confident coordinating ticketing systems and ensuring efficient resolution of service requests. * You bring basic Excel skills and are comfortable organizing and analyzing simple data sets. * You are familiar with tools like Jira and Confluence (a plus), and bring a customer\-oriented, solution\-driven mindset with strong teamwork skills. **WHAT WE OFFER** ----------------- * **Generous Time Off** Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year * **Work\-Life Balance \& Flexibility** Benefit from a hybrid working model, flexible working hours, and no dress code * **Great Employee Benefits** Access discounts on SIXT rent, share, ride, and SIXT\+, along with partner discounts * **Training \& Development** Participate in training programs designed for your personal growth and development * **Health \& Well\-being** Private health insurance to support your well\-being * **Additional Perks** Enjoy the Coverflex advantage system to enhance your employee experience **About us:** ------------- We are a globally leading mobility service provider with a revenue of €4\.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT\+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top\-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long\-term stability and align our corporate strategy with foresight. Get started with us and apply now!