Receptionist

Description

Job Summary: We are seeking a Receptionist to provide in-person customer service, manage client data, schedule appointments, and handle billing, with a focus on empathy and responsiveness. Key Highlights: 1. In-person and empathetic customer service 2. Data management, appointment scheduling, and billing 3. Values experience in the healthcare field and English proficiency We are currently recruiting a Receptionist for Clínica Lusíadas Oriente. **Desired Profile:** Academic qualifications equivalent to completion of secondary education (12th grade) (mandatory); Professional experience in reception within the healthcare sector is highly valued; Proficiency in written and spoken English; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Provide in-person customer service, demonstrating empathy and willingness to assist customers; Ensure accurate identification, entry, and updating of customers' personal data in the computer system; Correctly schedule appointments, examinations, or medical procedures; Ensure billing for services rendered by customers and issue payments according to agreements with insurance providers; Accurately perform daily cash closing; Manage emails and pending tasks, ensuring proper prioritization; Demonstrate responsiveness when handling customer complaints. **Benefits of Being Lusíadas:** Birthday day off; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy \| Knowledge Center; Your Baby Matters \| Maternity kit; Back-to-school and Christmas support; Clube Lusíadas Vantagens \| Exclusive discounts; Family insurance and special conditions for dependents; Support for employees’ children with special needs – Lusíadas em Família. At Grupo Lusíadas Saúde, we foster an inclusive and diverse environment where differences are valued and equal opportunities are guaranteed for all individuals, regardless of identity, origin, or condition.