Platform Support Specialist

Description

Summary: Excelia is seeking a proactive Platform Support Specialist to optimize support processes, manage documentation, and improve team performance for customer-facing online platforms. Highlights: 1. Opportunity to optimize and improve support processes and team performance 2. Accountable for support documentation on online platforms 3. Leading the mass disturbance process Excelia is a multinational Consulting, Technology and Professional Services company with over 25 years of experience. We provide services in more than 50 countries across Europe, Latin America and the United States from our 10 own offices. Do you have experience in the Support area and are looking for a new challenge? Then this opportunity is for you! Position: Platform Support Specialist Location: Porto, Portugal \| Hybrid – 2 to 3 times per month in the office Main responsibilities: * Coordinates between the stakeholders and all support levels. * Optimize Support process. * Accountable for support documentation on online platforms. * Improve the Performance of the Platform Admin Team. * Ensures all requests are fulfilled within the SLA agreed timeframe. * Fully responsible and leading the mass disturbance process. Requirements: * 3 years of professional experience in a similar role. * Support organization for customer\-facing online platforms. * Nice to have: Azure DevOps, Salesforce, Piwik/Matomo, Power BI, New Relic, Excel, Confluence. * Stakeholder oriented. * Can listen to and understand customer feedback. * Strong and positive communication. * Proactive problem\-solving and troubleshooting. * Self\-driven, quality\-focused mindset. * Experience in working with different cultures. * Fluency in English (mandatory). If you think you're a good fit, don't hesitate to apply for this opportunity.