Application Functional Support

Description

Summary: This role involves understanding application landscapes, managing incidents, defining new processes, and ensuring continuous service improvement while collaborating with various teams. Highlights: 1. Manage incidents according to Service Delivery GITSDE / ITIL Standards 2. Suggest changes and improvements to continuously enhance service 3. Develop expertise in application landscape and interfaces **Description du poste*** Understand the application landscape, develop expertise of the application/s and understand various interfaces involved * Answer user requests and manage incidents , including target days * Define new practices/processes when needed * Write new procedures and ensure their collective ownership * Contribute to checking’s \& validation of production changes and application restart * Ensure daily communication \& transition with Paris team * Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams. * Re\-instate services as soon as possible whenever an incident occurs * Monitor environments and KPIs * Suggest changes, improvements so as to continuously improve global level of service * Validate changes onto production * Identify recurring Issues and service Request and define action plans to reduce them **Profil** Technical knowledge : * SQL * Unix * Ansible * Dynatrace * Cloud Good interpersonal skills Excellent communication skills Fluent in English **À propos d'Inetum** Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2\.5 billion euros in 2023\. **Country** Portugal **Location** Lisbon **Contract Type** Open\-ended contract