IT Operations (IT Ops)

Description

Summary: This IT Operations role ensures production excellence and stability within an Agile and DevOps environment, contributing to technical solutions and promoting best practices. Highlights: 1. Operate within an Agile and DevOps environment 2. Guarantee production readiness from design to deployment 3. Contribute to defining technical solutions with a production-first mindset **Company Description** Inetum is a **European leader in digital services**, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes **consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services** **Job Description** The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle. This role is responsible for: * Guaranteeing production readiness from design to deployment and beyond * Ensing the stability, performance, and reliability of both Production and non\-Production environments * Integrating production, infrastructure, and security requirements into technical solutions As a core member of project teams, the IT Ops collaborates in decision\-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams. **Key Responsibilities:** **1\. Technical Solution \& Production Readiness** * Contribute to the definition of technical solutions with a production\-first mindset * Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design * Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines * Advise on appropriate technology choices aligned with business and application needs **2\. Integration of Production \& Infrastructure Requirements** * Ensure infrastructure and operational needs are reflected in the Product Backlog * Define and implement technical user stories (e.g., automation, industrialization, obsolescence management) * Support development teams to accelerate and secure deliveries * Coordinate with relevant stakeholders to implement required solutions **3\. Environment Management (Production \& Non\-Production)** * Ensure availability and reliability of environments * Facilitate deployment of solutions * Validate environment usability (performance, backup/restore, data access, etc.) * Perform or validate security reviews * Ensure traceability of system access and compliance with standards * Identify operational risks (network, security, flows) and propose mitigation plans **4\. Deployment \& Monitoring** * Enable efficient deployment processes and provide production expertise * Implement monitoring and observability solutions in collaboration with support teams * Ensure proper service supervision and alerting mechanisms **5\. Operational Excellence \& Maintenance** * Contribute to defining service levels (SLAs) and performance indicators * Ensure up\-to\-date operational and installation documentation * Guarantee availability and testing of disaster recovery and backup plans * Support incident resolution and production releases **6\. Continuous Improvement** * Drive automation, performance optimization, and reliability improvements * Identify and promote best practices across teams and organization * Collaborate with Application Production Support to enhance overall service quality **7\. Knowledge Sharing \& Team Enablement** * Promote awareness of production best practices within Agile teams * Train and support team members on DevOps tools and processes * Foster autonomy and adoption of provided tools and frameworks **Qualifications** **Tools \& Methodologies** * **DevOps \& Agile methodologies** * Monitoring \& Observability: ElasticSearch, Grafana, Prometheus, Dynatrace * DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible * Containerization: Docker, Kubernetes **Skills \& Experience** **Essential** * Minimum 2 years of experience in IT Operations or similar roles * Strong knowledge of IT infrastructure and production operations * Understanding of IT risk and cybersecurity * Coordination and stakeholder management skills * Analytical and problem\-solving mindset * Ability to summarize and communicate clearly * Proactive, rigorous, and committed attitude **Desirable** * 3\+ years of experience * Strong customer focus and quality orientation * Ability to manage stress and conflict effectively * Good communication, listening, and questioning skills * Strong planning and prioritization abilities * Adaptability in fast\-changing environments **Languages** * English (mandatory) * French (optional) **Additional Information** Availability to travel internationally when required