French Speaking Customer Advisor

Description

Summary: Join a multinational team as a French-Speaking Customer Success Advisor, guiding users through digital finance tools and actively resolving complex issues within the fast-moving Fintech sector. Highlights: 1. Launch a long-term career in the booming Fintech sector 2. No specific industry background required; complete training provided 3. Direct access to internal development programs for career growth Step into the fast\-moving world of financial technology! We are hiring motivated **French\-Speaking Customer Success Advisors** to join our primary headquarters in **Lisbon, Portugal**. Supporting a major global payment solutions brand, you will act as the primary point of contact for users utilizing digital finance tools. This is far more than just a typical support role—it is your gateway to launching a long\-term career in the booming Fintech sector while living in the beautiful Portuguese capital. **Your Core Responsibilities** ------------------------------ As a Customer Success Advisor, you do much more than just answer everyday questions. You actively guide users through the online payment ecosystem and ensure their money transfers go smoothly. * **Customer Support:** Assist French\-speaking clients across multiple channels regarding digital wallets, account statuses, and payment processing. * **Problem Solving:** Take direct ownership of complex billing inquiries and technical issues, ensuring every customer receives an effective resolution. * **Security \& Safety:** Adhere strictly to financial safety regulations to safeguard user data and ensure all platform transactions are legitimate. * **Teamwork:** Collaborate closely with a multinational team, utilizing your English skills to sync up with managers and technical departments. * **Quality Standards:** Consistently meet and exceed key performance goals to maintain the highest levels of customer satisfaction. **Who We Are Looking For** -------------------------- We value your attitude and communication capabilities above all else. You do not need a specific professional background to apply, as we provide complete training to set you up for success! ### **Minimum Requirements:** * **Languages:** Flawless written and spoken fluency in **French**, paired with a solid intermediate command of **English (B2 level)** for internal communication and training platforms. * **Willingness to Learn:** No specific industry background required—we prioritize your long\-term potential and your enthusiasm for learning the fintech industry. * **Dependability:** A highly reliable professional who values punctuality and shows up consistently for the team and customers. * **Tech Savvy:** Comfortable navigating various software platforms and resolving issues using digital tools. **Salary \& Benefits** ---------------------- We provide a comprehensive financial and rewards package to ensure our team members are fully supported: * **Fixed Salary:** A base pay of €930 gross per month, distributed 14 times per year (inclusive of mandatory local summer and Christmas bonus payments). * **Attendance Bonus:** An additional €65 monthly reward for maintaining reliable and punctual attendance. * **Meal Stipend:** €7\.63 per working day to cover your daily food expenses, provided via a dedicated meal card. * **Career Growth:** Direct access to our internal development programs designed to help you transition into senior, QA, or management positions. **Complete Relocation Support** ------------------------------- If you are moving to Portugal from another country, we make your transition completely simple and stress\-free: * **Premium Housing:** Move straight into a private bedroom within a shared, company\-managed apartment—saving you the stress and hassle of house hunting in a new city! * **Relocation Help:** We fully cover your flight costs to Lisbon and provide direct, hands\-on assistance with local Portuguese administrative paperwork (including securing your NIF and Social Security numbers). **The Lisbon Lifestyle** ------------------------ Lisbon is an incredible place to build a life. Renowned for its historic architecture, exceptional culinary scene, and nearby world\-class beaches, the city offers the absolute perfect balance of professional development and coastal relaxation. **How to Apply** ---------------- If you are thrilled about the prospect of launching your fintech career in beautiful Lisbon, select **Apply Now** and send over your current CV written in **English**!