Backoffice Assistant

Description

Job Summary: We are seeking a Backoffice Collections Technician to manage accounts receivable, monitor payment plans, and provide administrative support in debt-related processes. Key Highlights: 1. Focus on telephone collections and management of delinquent customers 2. Valuation of experience in accounts receivable management 3. Strong customer and results orientation We are DIGI Portugal, a new telecommunications company in the Portuguese market, part of the DIGI Group with over 30 years of history and presence in several European countries (Romania, Spain, Italy, etc.). We seek talents who wish to build a success story with us in Portugal. In line with this growth strategy, we aim to hire a **Backoffice Collections Technician**: **Main Responsibilities** * Telephone collections; * Management and monitoring of accounts receivable and delinquent customers; * Monitoring of payment plans and agreements with customers; * Updating and maintaining information in internal systems; * Administrative support in debt-related processes; **Qualifications \& Professional Experience** * Completed secondary education (minimum mandatory requirement); * Basic knowledge of administrative processes; * Experience in administrative or collections roles (preferred); * Experience in accounts receivable management and monitoring of non-compliant customers; * Experience in telephone communication; **Transversal Skills** * Communication, argumentation, and negotiation skills; * Analytical ability, organization, and prioritization skills; * Strong customer orientation, results orientation, and commitment to deadlines; * Attention to detail and rigor in task execution; * Good written communication and interpersonal skills; **Leadership Skills** * Proactivity and autonomy; * Ability to work in teams and collaborate across different departments; **Personal Skills** * Results orientation and adherence to deadlines; **Technical Skills** * Collections processes and accounts receivable management; **Technological Proficiency** * Proficiency in end-user IT tools: Word; PowerPoint; Access; with special emphasis on Excel **Languages** * English and Spanish Join a disruptive and highly motivating project!!! If this role aligns with your career plan and you wish to be part of the success story we are building, please apply. Kindly send your CV to **recrutamento@digi.pt**, and we will respond within a maximum of two weeks if you are selected. *\*\*\*DIGI Portugal operates ethically and does not discriminate based on ancestry, age, gender, sexual orientation, gender identity, marital status, family situation, economic status, education, social origin or condition, genetic heritage, reduced working capacity, disability, chronic illness, nationality, ethnic or racial origin, territory of origin, language, religion, political or ideological beliefs, or trade union affiliation; therefore, all applications will be evaluated solely on objective behavioral and technical criteria to identify the most suitable profile.\*\*\** Work Location: On-site