Help Desk Operator

Description

Job Summary: We are seeking a Help Desk Operator to monitor, diagnose, and resolve issues on RVM machines, providing remote technical support and coordinating with field teams to ensure system reliability and a high level of service. Key Highlights: 1. Opportunity to join a rapidly growing global team. 2. Be part of a solution-oriented team. 3. Collaborative and dynamic work environment. **Summary** We are looking for a Help Desk Operator to join our support team in Portugal. In this role, you will be responsible for monitoring, diagnosing, and resolving issues on RVM machines, including remote support, technical analysis, and coordination with field teams, ensuring system reliability and a high level of customer service. **Key Responsibilities:** * Receive user requests regarding RVM machines (via phone and e\-mail). * Diagnose hardware- and software-related issues. * Provide remote technical support: analyze machine logs, reboot devices, update RVM software. * Collaborate with on-site technical assistance teams to escalate issues requiring local intervention. * Guide users on daily machine operation, basic maintenance, and fault reporting. * Create and update technical documentation, user manuals, and procedures for customers and technical support staff. * Monitor machine status and suggest improvements related to reliability and operational efficiency. * Experience in technical support / help desk roles (experience in automation, vending machines, or industrial equipment is an advantage). * Basic knowledge of electronics and automation, with ability to diagnose hardware failures. * Ability to work with operating systems and device software (Windows, Linux, Microsoft Dynamics). * Proficiency in MS Office (knowledge of MS Dynamics 365 is a strong plus). * Ability to work remotely and use remote access tools (remote desktop environments, VPN). * Strong communication skills: patience, empathy, and ability to clearly explain technical issues to non-technical users. * Ability to work independently and strong time management skills. * Fluency in English and Portuguese (spoken and written) is mandatory. * Ability to thrive in a dynamic environment and manage multiple priorities under pressure. **What We Offer:** * An opportunity to help build and become part of a rapidly growing global company. * Join a solution-oriented team where it’s enjoyable and fun to work. * Competitive salary commensurate with experience. * Additional benefits, including health insurance. * A collaborative and dynamic work environment. Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply. If you are ready to take on a challenging and rewarding role at the forefront of environmental innovation, apply now to be a key player in our dynamic team.