Supervisor-Housekeeping

Description

Job Summary: Inspect guest rooms and public areas to ensure quality standards, prepare room availability reports, coordinate with other departments, and assist in managing housekeeping staff. Key Responsibilities: 1. Ensure quality standards in room and area cleaning. 2. Coordinate interdepartmental efforts to optimize operations. 3. Assist in the development and motivation of the housekeeping team. **Additional Information** **Job Number**26039927 **Job Category**Housekeeping \& Laundry **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Inspect guest rooms, public areas, swimming pool, etc., after being cleaned by housekeeping attendants to ensure quality standards. Prepare room availability reports, verify room status, identify discrepancies in room availability, prioritize room cleaning, and update room status for departing guests. Assist the Housekeeping Department in managing daily activities. Act as a liaison to coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry departments. Document and resolve room discrepancy issues with the Front Desk. Prepare, distribute, and communicate changes to assignment sheets or work boards. Communicate all issues to the next shift. Complete required paperwork. Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all coworkers and treat them with dignity and respect. Support the team to achieve common goals. Meet quality assurance expectations and standards. Move at a pace required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machinery (e.g., to identify defects). Enter and locate job-related information using computers or point-of-sale systems. Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above head and below knees, including bending, twisting waist, dragging, and stooping. Move through narrow, confined, or elevated spaces. Move across sloped, uneven, or slippery surfaces and stairways. Climb up and down stairways and/or service ramps. Continuously use manual dexterity and motor skills, frequently using both hands and fine motor functions. Move, lift, carry, and place objects weighing 55 pounds (24.75 kg) or less without assistance, and more than 55 pounds (24.75 kg) with assistance. Ability to push and pull a loaded housekeeping cart and other job-related equipment on sloped and uneven surfaces. Stand, sit, kneel, or walk for extended periods or very frequently during the full work shift. Listen and respond appropriately to other employees’ concerns. Speak with others using clear and professional language. Perform other reasonable job duties as requested by supervisors. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: At least 1 year of relevant work experience. Supervisory experience: At least 1 year of supervisory experience. Supervisory experience: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are met with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that culture drives success, The Ritz\-Carlton has earned its reputation as a world-leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Additionally, we promise to provide you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.