Incident Problem Manager

Description

Job Summary: Axians is seeking an Incident Manager with experience in analyzing and resolving incidents in the banking sector, focused on digital transformation and continuous service improvement. Key Highlights: 1. Join an international group focused on digital transformation. 2. Perform Incident Manager functions in the banking sector. 3. Opportunity for career progression with training and certifications. **At Axians, we value talent—not labels.** We believe in an inclusive culture where everyone belongs, and all applications will be considered based on merit, *without discrimination.* This is your opportunity to join an international group with a project that needs you to address the challenges of digital transformation. **THE ROLE** We are looking for a \#TechTalent to serve as **Incident Manager** for a project in the banking sector. **YOUR DAY-TO-DAY** * Minimum 2 years’ experience in incident analysis, validation of standard priorities and guidelines for major/critical incidents, and subsequent escalation to Problem Management scope where applicable; * Experience in creating monthly and annual *reports* on IT risk indicators and Problems. * Experience identifying technical towers and application teams for incident resolution and proper incident routing; * Collaborate with teams and facilitate technical meetings required for incident resolution; * Experience monitoring incident resolution until closure; * Participate in developing and implementing activities necessary to restore services and systems potentially affected by incidents, coordinated with management and operations areas and respective planning, analysis, mitigation, and improvement plans to minimize business operational impact from IT incidents and ensure optimal service levels and availability; * Organizational skills, resilience, and team commitment to meet SLAs, deliver reports within defined deadlines, and perform escalations; **WHAT WE ARE LOOKING FOR** * Prior experience as Incident/Problem Managers; * Proficiency in Excel and Power BI; * Knowledge of Oracle and SQL; * Experience with ITSM; * English language proficiency; * Banking sector experience (preferred) **WHAT WE OFFER** **Stable professional career** Working on Axians projects makes you a valuable asset—we aim to offer stability through a secure career path. **Career progression prospects** You can access training programs and new certifications to further enhance your competencies. 360° evaluations by managers and peers also support your development. **Work-life balance** Collaborating with Axians offers flexibility to balance professional demands with family needs—ensuring neither area is neglected. **Competitive and attractive compensation** Working with Axians’ clients grants access to performance bonuses, plus an attractive salary package (base salary \+ benefits). You are also entitled to health insurance and free psychological consultations. **Do you identify with this role?** If you believe this position matches your profile and you possess the \#TechTalent we seek, please send your CV—preferably in English and in Europass format—to recrutamento.axianspt@axians.com with the subject line **"****IPM.SA.TD**". Learn more about Axians