Job Summary: The receptionist is the first point of contact, delivering exceptional service and handling multiple tasks in a dynamic environment. Key Highlights: 1. Provides exceptional and welcoming service to guests. 2. Manages multiple tasks in a dynamic environment. 3. Interacts with various departments to ensure smooth operations. At our hotel, the receptionist is the first point of contact for guests, delivering exceptional service to ensure a welcoming and relaxing experience. This role requires professionalism, excellent communication skills, and the ability to efficiently handle multiple tasks in a dynamic environment. Key Responsibilities Guest Service: Greet guests warmly, manage check-in and check-out processes, and promptly respond to guest inquiries and requests. Reservation Management: Handle reservations, cancellations, and modifications via telephone, email, or in person, ensuring data accuracy in reservation systems. Customer Support: Address guest concerns or complaints professionally, escalating issues to management when necessary. Coordination: Collaborate with housekeeping, maintenance, and other departments to meet guest needs and maintain seamless operations. Administrative Tasks: Process payments, issue invoices, and maintain accurate records of transactions and guest interactions. Information Provision: Provide guests with information about hotel amenities, local attractions, and services. Qualifications Previous experience in customer service or hospitality is preferred. Excellent verbal and written communication skills. Strong organizational skills and ability to multitask effectively. Friendly and professional demeanor, with a focus on customer satisfaction. Availability to work flexible hours, including weekends and holidays. Working Conditions Dynamic environment with frequent customer interaction. May require standing for extended periods and shift work.