Job Summary: The Cascais Hospital is seeking a professional to join its IT and Telecommunications team as a Help Desk technician—a role critical to ensuring efficient technical support for all users and the continuous improvement of technological services. Key Highlights: 1. Join an IT and Telecommunications team as a Help Desk technician 2. Provide efficient technical support and drive continuous improvement of technological services 3. Integrate into an internationally recognized team and a leading group The **Cascais Hospital**, managed by the Ribera Salud Group, is seeking a professional to join its IT and Telecommunications team as a **Help Desk** technician. This role is essential to guaranteeing efficient technical support for all users, ensuring the proper functioning of information systems, and contributing to the continuous improvement of technological services within the hospital environment. **Responsibilities** * Provide remote and on-site technical support to users. * Manage and track support tickets using dedicated ticketing and management tools, including categorization, prioritization, and resolution of incidents. * Diagnose and resolve basic hardware, software, and network issues, escalating to Level 2 support when required. * Configure and maintain computer equipment, peripherals, and mobile devices. * Assist with software and operating system installation and updates. * Document solutions, procedures, and best practices to optimize technical support. * Ensure compliance with information security standards. **Requirements** * Intermediate vocational training in Information Technology. * Minimum of 2 years’ proven experience in technical support. * Familiarity with ticketing tools and CMDB. * Experience in telephone-based customer service and technical support. * Experience working in Microsoft environments. * Basic networking knowledge (configuration, connectivity, troubleshooting). * ITIL certification is valued. * Intermediate/advanced Spanish proficiency. * Availability for full-time on-site work at the Cascais Hospital. **Personal Competencies** * Initiative and proactivity. * Teamwork ability. * Strong communication skills and customer orientation. * Ability to work under pressure and manage multiple requests simultaneously. * Interest in and capacity for continuous learning about emerging technologies. **We Offer** * Permanent employment contract. * Meal allowance. * Health insurance. * Integration into an internationally recognized team and a leading group in global healthcare service management. **Culture and Values** The Ribera Salud Group fosters an inclusive workplace free from discrimination, with policies promoting equal opportunity and work–life balance. We value diversity, social commitment, and continuous innovation to improve public health and well-being. Payment: €1.00 – €2.00 per month Benefits: * Meal card/ticket * Free parking * Health insurance Work Location: Hybrid remote work at 2755-009 (2755-009)