Job Summary: We are looking for a Senior Field Support Technician to lead a team, ensuring the operationality of the IT park and systems, and providing on-site technical support and maintenance. Key Highlights: 1. Team leadership of 3 field support technicians 2. On-site technical support in a corporate environment 3. Management of the lifecycle of equipment and local infrastructure About the Company At Sourcing Trust, we are committed to delivering innovative, reliable, and customized technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. Focused on excellence, integrity, and collaboration, we build long-term partnerships by understanding the unique needs of each client and providing specialized support across all stages. Our team is dedicated to fostering a positive and inclusive work environment where every employee’s contribution is valued, encouraging continuous growth, learning, and shared success. Join us and become part of a passionate organization driven by innovation and excellence. About the Role We are seeking a Senior Field Support Technician to assume the Lead role for a team of 3 resources. This position is responsible for ensuring the operationality of the local IT park and systems, delivering on-site technical support to end users and infrastructure. The focus lies on physical intervention for incidents, preventive and corrective maintenance, as well as hardware and software deployment and rollout within a corporate environment. Requirements * Senior profile with leadership skills and experience coordinating teams (lead of 3 technicians). * Proven experience with Windows 11 systems (installation, configuration, diagnostics, and troubleshooting). * Basic knowledge of computer networks (LAN/WLAN). Key Responsibilities * On-site end-user support: * Installation, configuration, and replacement of equipment (PCs, laptops, monitors, printers, tablets, etc.). * Direct user support for incidents that cannot be resolved remotely. * Diagnosis and resolution of local hardware and software failures. * Configuration of peripherals and network devices (printers, scanners, docking stations, etc.). Equipment lifecycle management: * Imaging and deployment of workstations. * Inventory management (receipts, dispatches, replacements). * Collection and handling of obsolete equipment. * Support for technology refresh campaigns (rollouts). * Local infrastructure interventions: * Verification and maintenance of cabling, network points, and power outlets. * Support to network and server support teams in local activities (e.g., switch, UPS, patch panel replacement). Support for events and special operations: * Technical support for meetings, conferences, and corporate events. * Setup of temporary workstations and contingency configurations. Technical Skills * Hardware: Diagnostics and repair of PCs, laptops, printers, monitors, and peripherals. * Operating Systems: Installation and configuration of Windows 10/11; macOS knowledge is a plus. * Corporate Software: Installation and troubleshooting of MS Office / M365, VPN, browsers, antivirus, and other standard enterprise software. * Local Network (LAN/WLAN): Understanding of IP, DHCP, DNS, connectivity troubleshooting, and cabling. * Management Tools: Use of ITSM systems (e.g., ServiceNow), SCCM, Intune, and Active Directory. * Security: Compliance with IT security policies, credential management, and physical access control. Behavioral Skills (Soft Skills) * Internal customer orientation, with clear communication, empathy, and professional demeanor. * Autonomy and proactivity, with ability to resolve issues on-site. * Priority management, handling multiple requests and meeting SLAs. * Teamwork, closely collaborating with Service Desk, Network, and Infrastructure teams. * Operational rigor, ensuring intervention documentation and adherence to ITIL processes. Send your CV to: \ with "IJ_Field" in the subject line. Join us: \ \#BecomeATruster You can find the original job posting at: https://www.itjobs.pt/oferta/508872/field-support