Assistant Manager

Description

Summary: The Assistant Manager supports the Venue Manager, leading the team, and ensuring service excellence, structure, flow, and warmth in daily restaurant operations at Vida Plena. Highlights: 1. Bridge between vision and execution in hospitality 2. Lead team with confidence in a fun, respectful environment 3. Opportunity to immerse, lead, organize, communicate, and refine operations **Assistant Manager** **Vida Plena** is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top\-quality fresh food, and providing exceptional service. Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid\-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all. **The Role** As an **Assistant Manager**, you’re the bridge between vision and execution — ensuring that every detail of service reflects Vida Plena’s care and consistency. You support the Venue Manager and lead the team with confidence, helping each member perform at their best. With your presence and organization, you bring structure, flow, and warmth to the daily rhythm of the restaurant. **Your Key Responsibilities** * Coordinate between FOH/BOH, handle scheduling, resolve conflicts, and oversee inventory and supplies. * Manage orders for cleaning supplies and ensure the kitchen and dining areas are adequately stocked. * Monitor and control lateness to maintain staff punctuality and service standards and report to manager * Manage breaks for FOH staff, ensuring everyone gets the appropriate rest without disrupting service. * Coordinate with the kitchen/bar on product shortages to ensure seamless operations. * Actively participate in conflict resolution between staff and customers to maintain a positive atmosphere. * Oversee the complaint book and ensure that issues are documented and dealt with promptly. * Ensure that the cleaning checklist is followed and completed by staff. **What We Expect From You** * Experience: 3–5 years in hospitality with proven leadership experience in daily operations. * Strong ability to manage staff, delegate effectively, and maintain service standards. * Skilled at managing schedules, inventory, and guest flow. * Quick to identify issues and act decisively while staying calm under pressure. * Excellent interpersonal skills to connect with guests and lead the team clearly. * Fluent in English, with local language skills as a plus. * Experience with inventory systems, supply ordering, and basic financial management. * Solution\-oriented, reliable, and supportive — always ready to guide the team through challenges. **What You’ll Love About Working Here** At Vida Plena, you’re not just taking a position; you’re joining a community that values joy, respect, and a collective pursuit of excellence. If you're prepared to bring your expertise, passion, and innovation to our team, we're excited to welcome you into our fold. **A flavor of your first 100 days at Vida Plena** At Vida Plena, great operations are built on trust, structure, and care. In your first 100 days, you’ll focus on learning the rhythm of the venue, supporting the team, and ensuring the restaurant runs seamlessly every day. * Immerse – Learn Vida Plena’s operational systems, service standards, and team dynamics. Observe how organization and calm leadership set the tone for success. * Lead – Build strong relationships with the FOH and BOH teams, supporting the Venue Manager in daily decision\-making. * Organize – Oversee scheduling, stock orders, and cleaning checklists to ensure smooth, uninterrupted service. * Communicate – Foster open communication with staff, addressing issues constructively and celebrating achievements. * Refine – Identify small improvements in operations, efficiency, and staff coordination that elevate the overall experience for both guests and team members.