Customer Support - Banking Sector - Hybrid

Description

Job Summary: Ventask is recruiting professionals for its Customer Support department to join the team of a prestigious financial institution, providing customer service and handling requests. Key Highlights: 1. Prior experience in Contact Centers and ability to handle customer complaints. 2. Real opportunities for professional growth. 3. A collaborative work environment with a motivated team. Ventask is a leading company in the Contact Center sector, with over 10 years of market experience. Specializing in Outbound and Inbound services, we serve multiple sectors, including finance and other excellence-oriented services. In 2024, we were awarded the Salary Equality Seal, reflecting our commitment to a fair and inclusive workplace. Currently, we are recruiting professionals for our Customer Support department to join the team of a prestigious financial institution, aiming to deliver high-quality service to its customers. Requirements: Prior experience in Contact Centers (preferably in Customer Support); Strong ability to handle complaints and resolve issues; Rigor, attention to detail, and commitment to service quality; Proficiency in using computer applications and management systems; Immediate availability; PDEADS certification (Persons Directly Involved in Insurance Distribution) for Life and Non-Life insurance will be considered an advantage. Responsibilities: Join the team responsible for telephone customer support for a financial institution; Clarify customer inquiries and provide information on the institution’s products and services; Handle requests related to bank cards (activation, cancellation, PIN code changes, etc.); Update customer data as needed; Promote card usage and other customer support initiatives; Perform back-office tasks and participate in Outbound campaigns (e.g., surveys, card activations), as required. Offer: Paid initial training and ongoing professional development; Real opportunities for internal professional growth; Competitive base salary + meal allowance; Additional benefits: health insurance plan and discounts at gyms, pharmacies, and restaurants; A collaborative work environment with a motivated and dedicated team; Rotating shifts between 9:00 AM and 8:00 PM (flexible hours); Work location: Entrecampos/Saldanha (Lisbon), with training held in Algés. If you are a dynamic and motivated professional eager to grow within the Customer Support field, send us your application! At Ventask, we seek ambitious and dedicated individuals capable of delivering exceptional service and contributing to the success of our partnerships. If this is the challenge you’re looking for, don’t miss the opportunity to join our team! Employment Type: Full-time Compensation: Up to €15,000.00 per year Work Location: On-site