Indeed
Department Manager | Front of Store - Customer Reception/Services | makro Cascais
**Company Description**
**MAKRO** is the Portuguese subsidiary of the METRO Group, a leader in the wholesale market. We operate in 34 countries and our purpose is to embrace the passion for Portuguese gastronomy, showcasing its diversity to the world.
We are a global company acting locally. Our products and services set the standards for the future: customer focus, technological innovation, and sustainable business models. We are the excellence partner for the HoReCa channel.
Diversity and Inclusion are essential values for makro and fundamental to our success. By promoting a culture of respect, fairness, and equal opportunity, we create a work environment where all our employees feel valued and respected.
That is why, at makro, you have “**m** ways to add value.” With this motto, we celebrate who we are, how we work, and the power of our “**m**”, representing the best in our team and the positive impact we create together every day.
https://youtu.be/IDMdjKZvGl0
**Job Description** **YOUR CHALLENGE!**
As Department Manager at our Makro store in Braga, you will coordinate and supervise all activities and procedures within your department and its respective team, aiming to maximize sales and results while ensuring customer satisfaction, loyalty, and service quality.
**YOUR RESPONSIBILITIES WILL INCLUDE:**
* Ensuring excellent customer service, attention, and presentation, guaranteeing operational excellence and maximizing sales;
* Analyzing and monitoring departmental performance, establishing action plans to boost sales and tracking market trends;
* Managing products within the department: ordering/replenishment and monitoring performance indicators (e.g., shrinkage, margins, productivity);
* Managing, planning, and implementing promotional offers;
* Supervising the team through individual follow-up, development, and motivation, ensuring each member understands and achieves their goals while maintaining team cohesion and commitment, aligned with business principles;
* Actively participating in defining objectives and monitoring NPS and Voice It results, proposing action plans in coordination with your direct supervisor when necessary; keeping the team informed about departmental performance, always prioritizing profitability, team engagement, and customer satisfaction;
* Team management: scheduling work hours, managing attendance and vacation bookings in compliance with internal and legal procedures, performance evaluations, training, etc.
**Qualifications**
* Bachelor’s degree (preferred);
* Experience in team coordination;
* Ability to lead by example;
* Focus on customer success;
* Proficiency in MS Office from an end-user perspective;
* Strong analytical and problem-solving skills;
* English language knowledge (preferred).
**Additional Information** **WITH MAKRO YOU WILL GET:**
Integration into a solid, internationally established corporate group with a dynamic and proactive work environment;
Life and health insurance;
Initial and continuous training program with constant learning opportunities;
Employee discounts at makro stores, as well as additional discounts through our network of partners;
Annual bonus.
R. Miguel Torga 351, 2645-146 Alcabideche, Portugal
Alcabideche
English
