Reservation Agent (M/F/N)

Description

Job Summary: The selected candidate will be primarily responsible for ensuring the service quality required by the Group and the overall customer satisfaction. Key Highlights: 1. Ensure service quality and customer satisfaction 2. Promote upselling 3. Develop technical/administrative reservation procedures AP Hotels & Resorts is seeking a professional for its hotel unit in Albufeira. The selected candidate will be primarily responsible for ensuring the service quality required by the Group, complying with all standards and procedures, and guaranteeing overall customer satisfaction. **Responsibilities:** * Customer telephone support; * Carry out all technical/administrative procedures related to reservation processes; * Promote upselling. **Requirements:** * Bachelor’s degree in Hotel Management, Tourism or Business Administration; * Proven experience in the applied field; * Proficiency in computer use; * Knowledge of and experience operating the hotel system – Host; * Foreign language skills (English, spoken and written – mandatory); * Clear diction and strong communication skills; * Customer-oriented attitude; * Dynamic, responsible, trustworthy and punctual; * Resilient, proactive, self-motivated and team-oriented. **Shall we naturally stand out together? We count on you at AP Hotels & Resorts!**