AP Hotels & Resorts Group is seeking a professional for its hotel unit in Albufeira. The candidate to be hired is primarily responsible for ensuring the service quality required by the Group, complying with all standards and procedures, and guaranteeing overall customer satisfaction. **Responsibilities:** * Answering customer telephone calls; * Performing all technical/administrative procedures related to the reservation process; * Promoting upselling. **Requirements:** * Bachelor’s degree in Hotel Management, Tourism, or Business Administration; * Proven experience in the applied field; * Proficiency in computer applications from an end-user perspective; * Knowledge of and ability to operate the hotel management system – Host; * Foreign language skills (English, both spoken and written – mandatory); * Clear diction and strong communication skills; * Customer-oriented attitude; * Dynamic, responsible, trustworthy, and punctual; * Resilient, proactive, self-motivated, and team-oriented. **Will we naturally stand out together? We look forward to welcoming you to AP Hotels & Resorts!**