Browse
···
Log in / Register
Job Summary: Act as the first point of contact, providing personalized assistance and professional support to prospective guests, ensuring compliance with brand standards. Key Highlights: 1. Prior experience in hotel reservations and customer service 2. Ability to multitask and manage time effectively 3. Customer satisfaction focus and upselling sales skills **Mission:** Serve as the first point of contact for prospective guests, delivering personalized assistance, providing accurate information, and offering professional support in accordance with brand standards. **Job Responsibilities:** Process reservation requests, modifications, and cancellations received via telephone or e\-mail; Identify guest needs and recommend the most suitable room types and options; Verify availability, room types, and rates in both systems (Opera / Empower); Accurately enter, update, and access reservation data in the system; Clearly explain guarantee requirements, rate inclusions, and hotel policies to guests; Record and accommodate special requests or preferences; Provide guests with detailed information about property facilities, services, and accommodation options; Adhere to all company policies and ensure every guest is welcomed according to brand standards; Sincerely thank guests and ensure a positive experience; Communicate\-clearly, professionally, and courteously with guests and colleagues; answer telephone calls following appropriate etiquette guidelines; Maintain positive working relationships and support the team in achieving departmental goals. **Requirements:** Strong attention to detail and accuracy in data entry; Ability to handle multiple tasks simultaneously and manage time effectively in a dynamic environment; Knowledge of PMS systems; Understanding of rate structures, market segments, and distribution channels (GDS, OTA, direct, etc.); Strong customer service and hospitality orientation; Problem-solving ability; Team-oriented mindset with a proactive attitude; Sales-oriented mindset, focused on upselling opportunities; Commitment to brand standards and guest satisfaction. Ability to handle confidential information discreetly; Flexibility to work rotating shifts, weekends, and holidays, as required; Residence in the Algarve region. **Education/Professional Experience:** Completion of 12th grade (Mandatory); Professional training in Hospitality (Preferred); Minimum of 1 year’s prior experience in similar roles (Mandatory). **Language Skills:** Excellent communication skills in Portuguese and English (Mandatory). Additional languages are an asset. Would you like to join the Reservations Department team at Pine Cliffs Resort? Submit your application!
