Job Summary: Proactive and personalized customer service, solution selling, mastery of product offerings and digital tools to ensure Resident Customer satisfaction. Key Highlights: 1. Proactive and personalized service to Resident Customers 2. Focus on solution selling and customer satisfaction 3. Integration into a multinational company with a Human First culture #### **Store: Albufeira** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile service, establishing the foundation for a trust-based relationship that ensures Resident Customer loyalty; * Be responsible for solution selling to the Customer, anticipating and accurately identifying the Resident Customer's needs, supporting\-them in selecting the best solution (product \+ complements \+ service) to meet their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety across your assigned section, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Integration into a multinational company with a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, offering items such as soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
