Job Summary: The professional will ensure personalized customer reception and service, independently managing repair processes, payments, and returns with a focus on customer satisfaction. Key Highlights: 1. Integration into a multinational company 2. Dynamic and collaborative work environment 3. Human-First culture focused on employee growth #### **Store: Albufeira** #### **Your day\-to\-day responsibilities** * Ensure excellent customer reception at any touchpoint; * Greet customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information about product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with Saveo procedures and tools; * Manage the store's CRM system, autonomously offering appropriate solutions based on the customer's situation and coordinating with relevant store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, handling conflicts to ensure full customer satisfaction; * Process payments and returns, strictly adhering to cash register and safe procedures, applying and taking responsibility for security protocols. #### **Who we are looking for** * Educational qualification equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer orientation and sensitivity to customer needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
