Job Summary: Proactive and personalized customer service, focused on selling solutions and retaining Resident Customers, with strong product knowledge and digital tools proficiency. Key Highlights: 1. Integration into a leading multinational company in the field 2. Human-First culture, focused on employee growth 3. Dynamic and collaborative work environment #### **Store: Albufeira** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for building trust-based relationships that ensure Resident Customer retention; * Take responsibility for solution sales to the Customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting them in selecting the optimal solution (product + complementary items + service) to meet those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know and effectively use digital tools available to support the Resident Customer, as well as various sales channels (website and kiosk), to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety across your assigned section, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade or Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salaries and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
