Job Summary: We are seeking a proactive, customer-oriented Sales Associate responsible for delivering personalized service, selling solutions, and building long-term customer loyalty—with emphasis on experience and satisfaction. Key Highlights: 1. Proactive and personalized customer service 2. Solution selling and customer retention 3. Dynamic environment focused on innovation and sustainability #### **Store: Albufeira** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for trust-based relationships that ensure resident customer loyalty; * Be responsible for solution selling to customers—anticipating and accurately identifying resident customer needs—and supporting them in selecting the optimal solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the resident customer; * Be proficient with digital tools available to support the resident customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure cleanliness, proper signage, and safety across your assigned section—maintaining an attractive product presentation on shelves/podiums, as well as all educational materials and informative section signage (labels and pricing). #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade or a Professional Technical Course; * 1–2 years of experience in sales; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program to support integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we foster a dynamic and collaborative workplace where diversity, creativity, and proactivity are highly valued. People sit at the heart of every decision we make, and we live by a Human First culture—where every employee is a leader with real opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
