Job Summary: The Sales Associate will be responsible for proactive and personalized customer service, solution sales, in-depth knowledge of products and services, and section management. Key Highlights: 1. Personalized customer service and retention of Resident Customers 2. Sales of solutions and knowledge of products/services 3. Dynamic and collaborative work environment #### **Store: Albufeira** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for building trust-based relationships that ensure Resident Customer retention; * Be responsible for solution-based selling to customers, anticipating and accurately identifying Resident Customers' needs, and supporting them in selecting the optimal solution (product + add-ons + service) to fulfill those needs; * Possess in-depth knowledge of the product offerings within your section and their complementary items, conveying confidence and professionalism to Resident Customers; * Be familiar with digital tools available to Resident Customers and the various sales channels (website and kiosk), utilizing them to deliver the best possible customer experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Ensure your section is Clean, Signposted, and Safe, maintaining an attractive product presentation on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid computer literacy from an end-user perspective; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
