




Job Summary: Proactive and personalized customer service, sales of technical products and solutions, and store maintenance, in a company that values development and well-being. Key Highlights: 1. Personalized customer service and sales of solutions 2. Focus on customer loyalty and service excellence 3. Human First culture that values growth and proactivity #### **Store: Portimão** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure loyalty of Resident Customers; * Take responsibility for selling solutions to customers, anticipating and accurately identifying the needs of Resident Customers, and supporting them in selecting the best solution (product + complementary items + service) to meet their needs; * Possess in-depth knowledge of the product range in your department and its complementary offerings, conveying confidence and professionalism to Resident Customers; * Understand digital tools available for Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety within your assigned section, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade or Technical Professional Course; * 1 to 2 years of experience as a salesperson; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company with a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live our Human First culture, where every employee is a leader with the opportunity to grow.


