Second Shift Receptionist (M/F/N)

Description

Job Summary: The selected candidate will be primarily responsible for ensuring the service quality required by the Group, thereby guaranteeing overall customer satisfaction. Key Highlights: 1. Customer service and front desk operations 2. Develop reservation, check-in, and check-out procedures 3. Dynamic, responsible, trustworthy, and punctual AP Hotels \& Resorts is seeking a professional for its hotel unit in Olhos de Água. The selected candidate will be primarily responsible for ensuring the service quality required by the Group, complying with all standards and procedures, and guaranteeing overall customer satisfaction. **Responsibilities:** * Customer service; * Ensuring front desk operations; * Implementing all technical/administrative procedures related to reservation, check\-in, and check\-out processes; * Processing financial entries and receipts. **Requirements:** * Proven experience in the applied field; * Good user-level computer skills; * Knowledge of and experience with hotel management systems – Host (preferred); * English language proficiency – knowledge of additional languages is an advantage; * Strong communication skills; * Professional appearance; * Good interpersonal skills; * Dynamic, responsible, trustworthy, and punctual; * Customer-oriented attitude; * Availability for rotating and shift-based schedules. **Will we naturally stand out together? We look forward to welcoming you at AP Hotels \& Resorts!**